A Redress Scheme is a scheme which allows consumers to escalate a complaint they have against the member of the scheme. The main purpose of the redress scheme is to resolve or settle unresolved complaints from consumers who have suffered a loss as a result of the actions of the member.
All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. Individual landlords are not currently required to be members of a Redress Scheme.
Homes2Rent is registered with the Property Redress Scheme.
Homes2Rent (Homes2Rent)National Residential Landlords AssociationM336RN
If you have a complaint about how we have dealt with your enquiry and you are not happy then you will need to follow our complaints procedure, details of which are attached.
If you have a complaint about how your tenancy has been handled by your landlord we would have to suggest that you refer to the linked the article: Where can I get more advice about my tenancy?